FAQs
Orders are processed within 1 business day (Mon-Fri) — with a cut-off time of 11:00 PM Mountain Standard Time (MST). Orders placed after this time will be processed the next business day. Small and medium-sized items typically arrive within 1-3 business days after processing. Large items are shipped by freight and typically arrive within 3-7 business days depending on your location. You can track your order using the tracking information sent to your email after your order ships. If your order hasn't arrived within 7 days, please contact us at Contact@dalinex.com.
You can track your order by clicking the tracking link in your shipping confirmation email. Alternatively, you can enter your order number in the Order Status section on our website. Please allow up to 48 hours for tracking updates to appear after shipment.
Yes, you can cancel your order before it ships. Please contact us as soon as possible at Contact@dalinex.com or +1 (928) 365-7968. Once an order has shipped, it cannot be cancelled but can be returned under our 90-day return policy.
Yes, changes may be possible if your order has not yet shipped. Please contact us as soon as possible at Contact@dalinex.com or +1 (928) 365-7968 with your order number. Once an order has shipped, modifications may no longer be possible.
If you notice an error in your shipping address, contact us immediately at Contact@dalinex.com or +1 (928) 365-7968. If your order hasn't shipped yet, we can update the address.
If you're experiencing issues with our website, please contact us at Contact@dalinex.com with details about the problem so we can resolve it as soon as possible.
Please reach out to us at Contact@dalinex.com and provide details about the error you're encountering so we can assist you promptly.
We want every customer to be completely satisfied. You can return an item within 90 days from the delivery date. We accept returns of both defective and non-defective products in new or like-new condition.
- Email: contact@dalinex.com
- Phone: +1 (928) 365-7968
For full details, visit our Refund & Returns Policy.
- For defective, damaged, or incorrect items — we cover all return shipping costs and provide a free prepaid return label.
- For change-of-mind returns (including large freight) — we cover all return shipping costs at no cost to you.
Once we receive and inspect the returned item, you will receive a full refund with no restocking fees within 7 business days.
Once we receive your return, we will inspect it within 72 hours. Your refund will then be processed within 7 business days. For defective or incorrect items, you'll receive a full refund including original shipping fees.
For exchanges, please email us at Contact@dalinex.com and we will guide you through the process.
Email us at Contact@dalinex.com with your order number and a photo of the damage. We will arrange the most practical resolution — replacement parts, a replacement unit, or a full refund.
Please email us at Contact@dalinex.com with your order number and details. We will cover all costs to send you the correct item and provide a free return label if needed.
Yes. All products sold on dalinex.com are covered under the original manufacturer's warranty. Warranty periods and coverage vary by brand and product. For more information, visit our Warranty Information page.
Warranties typically cover manufacturing defects, defective parts, and mechanical or electrical failures under normal residential use. They do not cover misuse, improper installation, unauthorized modifications, or normal wear and tear.
Contact us at Contact@dalinex.com with your order number, full name, a description of the issue, and photos or videos if applicable. We will work with the manufacturer to resolve your claim as quickly as possible.
We do not sell replacement parts directly. However, if your product is under warranty, the manufacturer may ship replacement parts to you. Contact us at a Contact@dalinex.com and we'll help coordinate.