Refund and Returns Policy

Last Updated: March 2026

Customer Satisfaction Guarantee

We want every customer to be completely satisfied with their purchase. If something is not right with your order we are here to make it right. All return requests are responded to within 24 hours and we never charge restocking fees.

Return Eligibility

You can return an item within 90 days from the delivery date. To qualify:

• We accept returns of both defective and non-defective products

• We also accept returns of new condition products

How to Request a Return

• Reach Out First: Contact us at 📧 contact@dalinex.com 📞 +1 (928) 365-7968. We respond to all return requests within 24 hours, Monday through Friday. If your item is damaged or defective, include clear photos and a short description so we can resolve it as fast as possible.

• Approval Within 24 Hours: We'll review your request and send you return instructions within 24 hours of receiving your message. Please hold off on shipping until you hear from us, this just ensures your return gets processed correctly and quickly.

• Return the Item: Once approved, you can ship the item using any trackable and insured method. A valid tracking number is required.

• Return Method: Returns are accepted by mail using a trackable shipping method. For eligible returns, we provide a free prepaid return label once your return request is approved.
Instructions and the return label will be sent to you via email. Please ensure the item is securely packaged and include your order number inside the package so we can process your return promptly.

Return Shipping Costs

• For defective, damaged, or incorrect items, we cover all return shipping costs at no charge to you. A free prepaid return label will be provided.

• For change-of-mind or buyer’s remorse returns, we also provide a free prepaid return label on all approved returns.

• In all cases, once we receive and inspect the returned item, a full refund will be issued with no restocking fees within 7 business days to the original payment method.

Refund Process

• After your return is received and inspected (within 72 hours), your refund will be processed within 7 business days

• You’ll receive a full refund, including original shipping and handling fees

• We never charge restocking fees

Wrong or Damaged Items

• If the item you received is defective, damaged, or incorrect, email us with a photo

• No need to return it, we’ll send you a replacement or issue a full refund, whichever you prefer