Shipping Policy
Last Updated: March 2026
Shipping & Delivery
Where do we deliver?
We ship across the United States.
Shipping Cost
Enjoy Free Standard Shipping on all orders.
Delivery Details
- Handling Time: 1 business day (Mon–Fri)
- Transit Time: 1–3 business days (Mon–Fri)
- Order Cut-off Time: 11:00 PM MST — UTC −7
Oversize & Freight Items
Some large or heavy items — such as ride-on mowers, storage sheds, and certain generators — may ship via freight (LTL) carrier rather than standard parcel delivery.
• Freight deliveries are curbside by default (driver delivers to the curb or driveway)
• A delivery appointment will be scheduled with you in advance
• Please inspect the item carefully before signing the delivery receipt
• If you notice visible damage, note it on the delivery receipt and contact us immediately at Contact@dalinex.com
• Freight transit times may be longer than standard delivery — typically 3–7 business days depending on location
Multiple Addresses
We do not support multiple shipping addresses in a single order. For multiple destinations, place separate orders.
Order Status & Tracking
Once shipped, you’ll receive an email with a tracking number. Please allow up to 48 hours for tracking updates.
If your order hasn’t arrived within 7 days, email us at Contact@dalinex.com with your name and order number.
Returns & Exchanges
We accept returns within 90 days of delivery. We accept both defective and non-defective items, including new condition products.
Please contact us at Contact@dalinex.com before sending anything back — do not return items without prior approval. Once approved, ship using any trackable and insured method.
You'll receive a full refund including original shipping and handling fees, processed within 7 business days. No restocking fees are charged.
If your item arrives damaged or incorrect, email us with your order number and a photo. You do not need to return it — we'll send a replacement or issue a full refund, whichever you prefer.
For full details, visit our Refund and Returns Policy.